Frequently asked questions
What is the Delivery policy
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- You’ll receive a confirmation email with tracking details as soon as your order is received.
- Delivery Time up to 5 business days.
Please note: Delivery times may vary slightly during peak seasons, and public holidays. - Delivery fees are calculated at checkout based on your location.
- From time to time, we offer free delivery promotions, stay tuned on our website or social media.
Do you offer returns or exchanges?
Yes, we want you to love your Comfimi purchase. If you’re not fully satisfied, you can return your product within 30 days of delivery.
Items must be in their original condition.
- Returns are accepted within 30 days of delivery.
- Items must be unused, unwashed, and in their original packaging.
- For hygiene reasons, we cannot accept returns on items that show signs of use.
How to Start a Return
- Contact us at [your email/contact form link] with your order number.
- Our team will provide you with return instructions.
- Once we receive and inspect your item, your refund will be processed within 5–7 business days to your original payment method.
- If you’d like to exchange an item (for example, a different color of hoodie blanket), please contact us within 30 days of delivery.
- Exchanges are subject to product availability.
- Customers are responsible for return delivery costs unless the product arrives damaged or incorrect.
- In cases of defective or wrong items, we’ll cover the return delivery cost.
Are your pillows and hoodie blankets safe for sensitive skin?
Yes. Our fabrics are breathable, skin-friendly, and OEKO-TEX Standard 100 certified, meaning they are free from harmful substances and safe for everyday use.
How do I clean my Comfimi products?
- Pillows: The covers are removable and machine-washable. The memory foam inserts should not be washed but can be aired out to keep fresh.
- Hoodie Blanket: Machine-wash cold, tumble dry low. Avoid bleach and ironing to maintain softness.
Who can use Comfimi pillows?
Our orthopedic pillows are designed for anyone looking for better sleep and pain relief, whether you’re dealing with back or neck pain, recovering from surgery, pregnant, or simply want to sleep more comfortably.
